To book a call please call 028 96 941594 If your problem is urgent you will be seen by a doctor on the same day. Please note you may not be seen by a specific doctor for a “same day” appointment.
If you are unable to attend your appointment please notify us as soon as possible in order that the slot can be given to someone else.
If possible please try to telephone reception before 11:00 if you require a home visit. Requests after 12:00 should be restricted to urgent situations. The number to call is 028 96 941594.
When calling please give as much information as possible to the receptionist and leave a contact telephone number.
Please note it is not possible to request a specific doctor for a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Patients arriving late for their Appointment at the Surgery
This protocol will be used when patients arrive more than 15 minutes late for their scheduled appointment.
The Receptionist offers to reschedule the appointment for a later date. If they need to see a doctor for something urgent or particularly want to see a doctor that day we will offer the following options:
Patients are moved to our access list and they will be informed that they may have to wait and will be seen by the first available doctor.
The Doctor they are scheduled to see may see them if they become available.
Patients arriving more than 15 minutes late for their scheduled Treatment Room Appointment will be asked to reschedule to a later date.